We can all agree that communication is very important to running a successful business. Effective communication can endear your business' services or products to your clients and it can also bring about business goal congruence amongst employees.
We can all agree that communication is very important to running a successful business. Effective communication can endear your business' services or products to your clients and it can also bring about business goal congruence amongst employees. However, poor internal communication can limit the efficiency of your employees and thereby result in people missing crucial business deadlines, low employee motivation and morale. According to a survey conducted by KenBlanchard Companies in 2006, engaging over 2000 employees, the results showed that ineffective communication was the number one mistake business leaders make as participants believed that poor communication was a result of inadequate business language skills and poor listening.
• Often, there is a lot of disconnect in the communication process, which can prove to be very costly to a business. It may be verbal misinterpretations, lack of listening and feedback generation, and unclear poorly-worded mails. Effective communication – both internal and external, increases organisation's effectiveness, enables smooth operations and helps in reducing business risks.
In communicating via emails or texts
o Choose the best subject line for your message. The subject line is the first introduction to the content of the message to the recipients'. Also, it helps in keeping your message out of spam box.
o Be brief, clear and concise. Always work toward your aim and present a clear deadline so there is no misunderstanding.
o Craft your message carefully. Go back, check and edit for more clarity.
o Don't use any emoticons, colloquialisms and slang, it may result in loss of translation and the person reading your mail may not understand what you are talking about. Keep it simple and to the point.
o Most importantly, create folders to save all the work emails. It will easily help you in finding any correspondence in the future.
Author: Chinwe Azikiwe
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