What does customer service mean to you? We have heard this business theme thrown around time and time again and many have confused good customer service with just being nice, it is much more than that. Most importantly, every aspiring or current business owner would love to make their business very attractive to the customers and so with that in mind, we have listed a few tips below.
What does customer service mean to you? We have heard this business theme thrown around time and time again and many have confused good customer service with just being nice, it is much more than that. Most importantly, every aspiring or current business owner would love to make their business very attractive to the customers and so with that in mind, we have listed a few tips below.
The first thing to do when meeting a customer for the very first time is to smile. This is so simple that it is often overlooked. When you do this, you create an aura of warmth around you that the customer begins to feel very comfortable and at ease with you. A popular thought is that even when customers are spoken to over the phone, they can sense a warm smile.
This is followed by appropriately greeting the customer. Here, you have to take into consideration the culture of your business location. This has to be a warm and friendly greeting as soon as they enter your business premises or you go to them (whichever is the case).
Your manner of approach is very important, if you are not a charming person you would not be able to have that initial connection with your customer which brings us to connection as a very important step in delivering quality customer service.
How you build the connection between you and your customers is by listening to the customer and reducing interruptions. Listening has never hurt anyone and it certainly does not cost anything to lend your ears to a potential customer. Do not assume you know it all and have all the answers. When you do not listen to your customer you actually are losing out because you can get so many interesting feedbacks and suggestions for improvement as well. Listening sure does top this list.
Ever heard the saying the "Customer is King" be sure to make them feel very important at all times and never delay to apologies for any wrong doing as this can cost you your business.
Lastly, train your employees to employ the right customer service attitude always.
A good read to gain more insight is the 2016 book by Adrian Swinscoe rightly titled "How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing" containing 68 practical strategies on how you can create a better customer service experience in your business.
Author: Chinwe Azikiwe
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